Refund policy

Last updated: November 13, 2026

14-day money-back window

If you are not satisfied with WilyBooks, email support@wilybooks.com within 14 days of your first charge and we will refund that payment. You do not need to give a reason, though feedback is welcome.

The window applies to the first payment on a new subscription. Renewal payments are generally not refundable after the billing date, but if you were charged in error or the service did not work, contact us and we will review it.

How to request a refund

1. Email support@wilybooks.com from the address used at checkout, or include that address in the message.
2. Include the receipt or order number from Dodo Payments if you have it.
3. We will confirm the request and ask Dodo Payments to return the amount to your original payment method.

Refunds are processed by Dodo Payments, our merchant of record. Card refunds usually appear within 5 to 10 business days, depending on your bank. Currency conversion differences are set by your bank or card issuer.

Cancelling instead

You can cancel at any time through the Dodo customer portal link in your receipt or the Manage subscription link in the site footer. Cancellation stops future charges. You keep access until the end of the period you already paid for. Cancelling is not the same as a refund; if you want the 14-day refund, ask for it explicitly.

Chargebacks

If something looks wrong on your statement, contact us first. A chargeback can take longer to resolve than a direct refund, and we can usually fix the problem faster.

Your consumer rights

This policy is in addition to any rights you have under the consumer protection laws of your state or province. Nothing here limits a right that cannot be waived.

Contact

Refund questions: support@wilybooks.com.